![]() ![]() In the first part of this two-part series, I discussed the top 5 questions about customer success: what it is, how it’s performed, when it happens, why it’s important, and who is responsible for delivering it. About the Customer Success Maturity Model But how do you know which stage of development your organization is at, and what is the end goal? To answer that, TSIA has developed the Customer Success Maturity Model, which allows companies to see where they stand against their peers and spot potential ways to improve as they move through the stages of their organizational maturity.
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